Manual customer support
Agents drown in repetitive tickets while response quality and consistency slip under volume pressure.
Loading…
Loading…
Loading…
NexaNeo unifies voice, chat, and email AI agents with a customizable CRM — so enterprise teams automate support, sales, and operations without stitching together another SaaS tool.
Trusted by 120+ businesses worldwide
Trusted by businesses
Enterprise operators rely on NexaNeo to automate support, sales, and CRM workflows across industries — without adding another siloed tool.
Business challenges
Modern customer operations still run on fragmented tools and manual effort. NexaNeo is built to remove that drag — starting with the problems below.
Agents drown in repetitive tickets while response quality and consistency slip under volume pressure.
Customers wait minutes—or hours—for answers that AI agents could resolve in seconds across channels.
CRM, chat, email, and voice live in separate tools, so context is lost every time a conversation moves.
Hand-offs, copy-paste, and tribal process knowledge slow teams and make scaling support unpredictable.
Customer history is fragmented, so personalization stalls and leaders lack a single source of truth.
Headcount grows with ticket volume instead of automation absorbing the routine load profitably.
Our solutions
From autonomous CRM agents to process automation — modular products that plug into how your teams already work.
Deploy voice, chat, email, and WhatsApp agents that update your CRM in real time — so every conversation stays in context.
Run tickets, live chat, and knowledge in one SaaS workspace — with AI deflection that still feels brand-native.
Orchestrate approvals, escalations, and back-office tasks with AI-assisted pipelines that cut cycle time across teams.
Configure pipelines, objects, and permissions for your industry — without bolting AI on as an afterthought.
Flagship product
Autonomous agents that talk to customers, qualify demand, and write every outcome back to your CRM — across voice, chat, email, WhatsApp, and in-app CRM assist.
Voice Agent. Natural voice conversations that handle inbound and outbound calls, capture intent, and sync dispositions into the CRM without a script handoff.
Live agent status
Voice Agent
Live · 42 calls
Active customers
Analytics
Recent conversations
Acme Telecom
Renewal quote requested…
North Bank
Callback scheduled 3:30pm
Helix Health
IVR → agent resolved
Notifications
Escalation ready
Helix Health — billing dispute
CRM write-back
18 call notes synced
Automation progress
Lead pipeline
AI recommendations
Automation pipeline
Driven by Voice Agent
Benefits
Answer and qualify around the clock without staffing spikes.
Every outcome lands as structured CRM activity, not a voicemail.
Warm transfer with full transcript when confidence dips.
Customer Support Platform
Unify tickets, live chat, knowledge, and SLA analytics in a single SaaS console — so agents resolve faster and customers stay satisfied.
T-1842 · Email
Billing discrepancy on invoice
Maya
12m left
T-1841 · Chat
SSO login failing for admins
You
4m left
T-1839 · Portal
Export CSV missing columns
Jordan
2h left
T-1837 · WhatsApp
Update shipping address
Unassigned
On track
97%
SLA met
Customer satisfaction
4.9
★★★★★
Channel mix
Email, chat, voice, and social land in one queue with shared customer context — no tab-hopping between tools.
Prioritize, assign, and escalate with SLA clocks that stay visible — so nothing slips past due without a clear owner.
Real-time messaging with AI deflection and warm handoff — agents join with full transcript and intent already captured.
Publish help articles that power both self-serve deflection and in-agent macros — always synced to the latest product truth.
See volume, resolution, and channel mix in one view — then drill into teams, queues, and topics that need attention.
Customer satisfaction metrics
Avg post-resolution score
Median across channels
Last 30 days
Self-serve + AI assist
Design trigger-based workflows with approvals, integrations, and audit trails — so cycle time drops and humans focus on exceptions, not busywork.
Live workflow canvas
Trigger → route → approve → execute → notify → audit
Trigger
Form, webhook, or schedule
Route
Rules & AI classification
Approve
Parallel or sequential
Execute
Systems & side effects
Notify
Slack, email, CRM
Audit
Immutable activity log
Parallel approval branches
Finance and Legal can approve in parallel — the workflow waits for both before execution continues.
Trigger
Form, webhook, or schedule
Route
Rules & AI classification
Approve
Parallel or sequential
Execute
Systems & side effects
Notify
Slack, email, CRM
Audit
Immutable activity log
Ship approvals, onboarding, escalations, and renewals without spreadsheet chase or inbox roulette.
Capture invoices, route by amount, collect dual approvals, then push payment to ERP.
Provision accounts, assign training, and notify managers when each milestone clears.
Detect SLA risk, page on-call, open a war-room thread, and log every action.
Flag renewals 90 days out, gather legal review, sync terms back to CRM.
Time savings & ROI
120+
Hours saved / week
Per mid-size ops team
65%
Faster cycle time
Avg approval workflows
4.2x
Typical ROI
Within first year
80%
Fewer handoff errors
Vs manual routing
NexaNeo maps AI CRM, support, and automation to the outcomes each sector measures — not generic feature checklists.
Challenge
Churn spikes when renewal and support handoffs lose context across voice, chat, and field tickets.
How NexaNeo helps
AI agents keep every subscriber conversation in CRM, escalate SLA risk early, and automate retention offers before competitors win the port-out.
Challenge
Compliance and service queues collide — customers wait while approvals and KYC steps stall in siloed systems.
How NexaNeo helps
Orchestrate onboarding, dispute, and advisory workflows with audit-ready trails, AI triage, and human approvals where risk demands it.
Challenge
Patients bounce between scheduling, billing, and care teams without a single trusted conversation history.
How NexaNeo helps
Unify intake, reminders, and support with AI that respects privacy boundaries while keeping staff focused on clinical exceptions.
Challenge
Peak seasons bury agents in “where is my order?” while VIP buyers expect instant, personalized replies.
How NexaNeo helps
Deflect WISMO with AI + knowledge, push high-intent shoppers to CRM agents, and automate returns approvals without losing brand voice.
Challenge
Disruptions cascade across bookings, loyalty, and partner suppliers — guests hear conflicting answers in every channel.
How NexaNeo helps
Give ops and guest experience one live timeline: rebooking workflows, proactive notifications, and AI that syncs loyalty context instantly.
AI, security, scale, and real-time insight — the shared foundation behind CRM agents, support, and automation.
LLM agents that reason over CRM context, tickets, and workflows in real time.
Elastic services designed for multi-region deploy, upgrade, and failover.
Encryption, RBAC, and audit trails aligned to enterprise compliance needs.
Handle peak seasons and burst traffic without rewriting core systems.
Open REST and event APIs so your stack plugs in without brittle glue code.
Measure conversion, CSAT, cycle time, and agent performance in one place.
Live ops views for queues, SLAs, and pipeline health — not overnight reports.
Voice, chat, email, and WhatsApp with one conversation timeline in CRM.
We build on proven Microsoft and cloud-native technologies so your platform stays secure, extensible, and production-grade.
Bi-directional APIs keep CRM, support, and automation in sync with productivity, messaging, and ERP systems — without brittle middleware.
NexaNeo API Hub
Sync calendars, files, and identity into CRM and approval flows.
Route alerts, approvals, and war-room updates where work happens.
Capture email threads into CRM with AI summarization and follow-ups.
Run compliant business messaging with full conversation history.
Log Gmail activity to CRM and trigger nurture sequences automatically.
Push SLA breaches and deal signals into channels with one-click actions.
Attach meeting notes and recordings to opportunities and tickets.
Mirror objects and events so AI agents always write to the right record.
Keep marketing and sales pipelines aligned with real-time field sync.
Connect orders, invoices, and inventory to customer journeys.
Why Integrate?
Stop copying context between tools. Sync events, identities, and workflows through secure, scalable connectors.
Event-driven updates so agents and dashboards reflect the latest customer state.
OAuth, scoped tokens, and audit logs designed for enterprise security reviews.
Trigger workflows across systems when deals move, tickets escalate, or SLAs slip.
Add connectors as you grow — without rewriting core CRM or support logic.
We co-design AI CRM, support, and automation around your systems, then ship with the same rigor we use for enterprise platforms.
Align on goals, systems of record, and success metrics — so every later decision maps to outcomes you care about.
Architect agents, workflows, and integrations with security, data, and UX constraints baked in from day one.
Build, connect, and test against your CRM, channels, and APIs — with staged rollouts and clear acceptance criteria.
Go live with training, monitoring, and an ongoing partnership so the platform keeps improving after day one.
Organizations choose NexaNeo when they need more than a vendor — they need a team that ships AI CRM, support, and automation and stays accountable after launch.
We design agents and automation around your data model and governance — so AI stays useful, auditable, and on-brand as models evolve.
Deep CRM delivery across sales, service, and ops means we understand pipelines, SLAs, and handoffs — not just chatbot demos.
Security and compliance are part of the architecture from day one — RBAC, encryption, and audit trails your InfoSec team can stand behind.
Your processes are unique. We tailor objects, workflows, and integrations instead of forcing you into a rigid product template.
Phased rollouts, clear milestones, and reusable platform components get you to value quickly without cutting corners on quality.
Launch is the beginning. We partner on monitoring, optimization, and roadmap planning so the platform keeps improving with your business.
Trusted by teams who expect production-grade delivery, not one-off projects that stall after go-live.
Real outcomes from teams who needed AI CRM, support, and automation to scale — not another pilot that never ships.
“NexaNeo didn't just deploy chatbots — they rewired how our renewals team works. CRM context follows every conversation, and our churn dropped within two quarters.”
VP Customer Success, Northline Telecom
Practical perspectives on shipping enterprise AI — from workflow design to security and measurable ROI.
How to phase voice and chat agents into production with human handoff, audit trails, and CRM write-back your compliance team can approve.
Deflection isn't about fewer humans — it's about routing the right intent to AI, knowledge, or specialists with one conversation history.
Measure cycle time, error rate, and hours reclaimed — then prioritize approvals and integrations that compound across departments.
Book a walkthrough with our solutions team — we'll map AI CRM, support, and automation to your stack and show a path to production.